Frequently Asked Questions

Find answers to common questions about our Spanish specialty products

How are perishable items like chorizo and cheese shipped?

Perishable goods are packed in insulated containers with cold gel packs to ensure they maintain the correct temperature during transit.

Are your products imported directly from Spain?

Yes, we source the majority of our authentic ingredients, conservas, and dry goods directly from artisanal producers across Spain.

Do you offer gift baskets or custom assortments?

We offer a variety of curated gift boxes featuring our best-selling tapas and pantry staples, perfect for any occasion.

How should I store my Jamón Ibérico?

Vacuum-sealed packs should be refrigerated. For the best flavor, allow the ham to reach room temperature for 30 minutes before serving.

Are your products gluten-free?

Many of our products, including our olives and certain chorizos, are naturally gluten-free. Please check the specific product descriptions for allergen details.

Can I track my order once it has shipped?

Once your order is processed, you will receive an email notification containing a tracking number and a link to monitor your delivery.